Assessing the quality satisfaction of visitor on selection of food and beverages outlets: A critical study on outlets of Delhi

Abstract

Travel and tourism are among the fastest expanding sectors in the world. They encompass a wide range of services, including lodging, transportation, food and beverage service, local culture, and various other factors. The food and beverage industry is essential because most tourists spend more than 25% of their budget on food and beverages.  Increasingly, people are spending a more significant proportion of their food expenditure on beverages and foodstuffs. According to researchers, tourists' views of food and beverage service features in rural locations are particularly essential in determining their level of satisfaction and future behavioral intentions in the food and beverage service industry. Nowadays, the majority of tourists are concerned with the manner in which their food and beverages are supplied to them, making it essential to evaluate the overall quality of food and beverage service provided by restaurants and other institutions in general. The purpose of this study was to determine "how satisfied tourists were with the quality of food and beverage service in Delhi and the National Capital Region (NCR)."  Among other things, this study will allow us to assess the level of tourist satisfaction and perceptions of "food and beverage service quality in food and beverage enterprises in Delhi NCR, based on the observation and comments of tourists who visit food and beverage outlets in Delhi NCR".